Free resources for providers to support residents in aged care during a COVID-19 outbreak
We know that you need to act fast to keep residents safe during COVID-19 outbreaks. At a potentially difficult time, we recommend sharing critical information with concerned residents and their families, such as:
- updates on what’s happening at the facility day to day
- the measures you are taking to keep residents safe
- the health and wellbeing of all residents
- the valuable supports that residents and families can access, especially if there’s a desire to transfer a resident to the family home
The Older Persons Advocacy Network (OPAN) and Elder Rights Advocacy (ERA) can help you support older people and their families—and give them a voice during a COVID‑19 outbreak or lockdown—with the COVID-19 Communications Toolkit. The Toolkit comes in two parts:
Fact sheets for providers
The fact sheets share proven strategies and communication tools with you. Some include text you can adapt for your facility’s current situation.
Materials to keep residents and families informed
Take your pick of fact sheets, letters, posters, videos and postcards that have been specially developed to support for your residents.
About OPAN and ERA
The network that makes up OPAN provides advocacy services through nine state and territory service delivery organisations (SDOs). The SDOs provide free, confidential, independent aged care advocacy and information to older people, as well as their families and representatives. In Victoria, your SDO is ERA. For your contacts at ERA, email firstname.lastname@example.org.
COVID-19 Communications Toolkit
Fact sheets for providers
The fact sheets for providers are designed to help you and your staff plan your communications if there is a COVID-19 outbreak in your facility. They offer suggestions on how to communicate with residents and their families and reassure them through one-on-one contact.
You can use these phone scripts to help reassure and inform residents’ family members during a COVID-19 outbreak. We’ve included the most frequently asked questions that you’ll need to be able to answer.
Material to keep residents and families informed
The items below have been designed for you to share with residents and their families just as they are. You can print items to hand out or display, or provide people with links to the online resources such as the Dr Norman Swan videos.
Watch with closed captions in English
Contact OPAN or Elder Rights Advocacy (ERA) to find out more about COVID-19 resources and support for your residents and their families.