Older Persons Advocacy Network organisations can assist with a range of free advocacy, information and education services.
Older Persons Advocacy Network services are delivered all around Australia.
Different service delivery organisations operate in each state and territory.
The Older Persons Advocacy Network offers an information and advice line, this is available between 9.30-4.30pm Monday to Friday.
You can phone: 1800 700 600 from anywhere in Australia.
Your call will be answered by the Older Persons Advocacy Network organisation in your state, or territory.
You can also email the Older Persons Advocacy Network, at firstname.lastname@example.org.
If you require an interpreter please phone: 131 450.
For National Relay Service please contact: 133 677.
Please contact us if:
1. you are unhappy with your government funded residential care, in home care or community care services in Australia.
2. you need support to raise and address issues with the provider of your services.
3. you want to know more about your rights and responsibilities as a client.
4. you are a provider assisting a client to engage with an advocate.
5. you are seeking education for staff on advocacy and the rights and responsibilities of clients.
Older Persons Advocacy Network Service Delivery Organisations
The Older Persons Advocacy Network (OPAN) is made up of nine state and territory based service delivery organisations.
These organisations work closely with each other to deliver free, nationally consistent advocacy, information and education services to older people residing in metropolitan, regional, rural and remote Australia.
Their knowledge, expertise, relationships and geographical reach supports thousands of consumers, and potential consumers, of Commonwealth funded aged care services to understand their rights and have a voice in exercising them.
Below is a list of the advocacy organisations in each state and territory:
Australian Capital Territory – ACT Aged and Carer Advocacy Service, Phone: 08 6242 5060 or Email: email@example.com.
Tasmania – Advocacy Tasmania, Phone: 03 6224 2240 or Email: firstname.lastname@example.org
Western Australia – Advocare, Phone: 08 9479 7566 or Email: email@example.com.
Queensland – ADA Australia, Phone: 1800 818 338 or Email: firstname.lastname@example.org
Northern Territory (for postcodes 0800 – 0850) – Darwin Community Legal Service, Phone: 08 8982 1111 or Email: email@example.com
Northern Territory (postcodes 0852 – 0872) – Catholic Care NT, Phone: 08 8958 2400 or Email: firstname.lastname@example.org
South Australia – Aged Rights Advocacy Service, Phone: 08 8232 5377 or Email: email@example.com
Victoria – Elder Rights Advocacy, Phone: 03 9602 3066 or Email: firstname.lastname@example.org
New South Wales – Seniors Rights Service, Phone: 1800 424 079 or Email: email@example.com
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