Elizabeth lives alone in a high set house and has no family nearby. She has two friends who live in the same suburb. Elizabeth recently had a heart attack and as a consequence was fitted with a pacemaker. When in the hospital Elizabeth spoke to hospital staff regarding her concerns of how she would cope when she returned to her home. Elizabeth informed them that she could not lift up one arm and felt that she would struggle with tasks such as vacuuming, mopping and cleaning her bathroom. Elizabeth also thought that she would struggle with shopping and cooking whilst she recovered.

Elizabeth said that had spoken to hospital staff several times and they told her they would get back to her, but no one did. When she arrived home, Elizabeth contacted the Older Persons Advocacy Network to ask for some support in accessing home care. An advocate assisted Elizabeth to connect with My Aged Care about her care needs. This resulted in Elizabeth receiving Commonwealth Home Support Services (CHSP).