Aged Care System Navigator Trials
A range of trial programs are now being trialled across Australia. These trials aim to ensure that more senior Australians can access support and information about aged care services that better address their individual needs.
The programs offer news ways to find support and information about aged care services to older people who face barriers to access or are particularly vulnerable.
Council on the Ageing (COTA) Australia are leading this initiative, with involvement from 30 delivery organisations around the country. There are trials happening in every state and territory, including in select rural and remote areas.
A total of 62 trials will be delivered:
- 32 information hub trials
- 21 community hub trials
- 9 specialist support worker trials
To find out what is being trialled near you, click the button below.
OPAN’s Involvement in the Trials
As part of the trial, OPAN has developed a chat function on the OPAN website which can deliver online assistance to older people and their families. This will particularly focus on vulnerable groups, especially those living in remote and rural areas.
The chat answers questions about navigating the aged care system and escalates serious matters to one of nine specialist support workers (Intensive Support Navigators) who can offer one-on-one assistance.
All people attempting to navigate aged care are encouraged to use the chat service, whether they are an older person, family member, or carer. My Aged Care is full of answers, but it can be difficult to find them. The bot quickly directs those seeking information them to the right place.
What the OPAN Member Organisations are Doing
See below for a list of what trial services are available in your state or territory.
Queensland (ADA Australia)
- Information Hub in Wide Bay
New South Wales (Seniors Rights Service)
- Information Hubs in the Inner Sydney, Parramatta, Liverpool and Northern Rivers areas
- Community Hub in Dubbo
Australian Capital Territory (ACT Disability, Aged & Carer Advocacy Service)
- Community Hubs in ACT and Queanbeyan
South Australia (Aged Rights Advocacy Service)
- Information Hub in Country South Australia
- Specialist Support Worker in Country South Australia
Western Australia (Advocare)
- Information Hub in Greater Perth
- Specialist Support Worker in Greater Perth
This is not a list of all services being offered as part of the trial. For the full list, click the button below.
If the services covered by the Aged Care System Navigator Trials do not cover your situation, please contact OPAN directly. An aged care advocate may be able to help you.