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Call the Aged Care Advocacy Line, our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Home About us What we do

What we do

Our OPAN values

Respect and integrity | Accountability and transparency | Justice and equity | Working and learning together

OPAN is the peak body for individual aged care advocacy and a national network of 9 independent, not-for-profit organisations. Through this network, OPAN’s member advocates support tens of thousands of older people each year to resolve their issues with government-funded aged care services. 

OPAN’s network provides free, confidential and independent information and advocacy support to older people who are seeking or receiving government-funded aged care, as well as their families and support network. 

Through individual advocacy, network member advocates support older people to understand and exercise their aged care rights, navigate the aged care system, find services that meet their needs, and address concerns with their aged care providers.  

At a systemic level, OPAN amplifies the voices of older people with government, aged care providers and sector stakeholders to support ongoing reform. The qualitative and quantitative data gathered through advocacy across the network enables OPAN to identify emerging trends and barriers affecting older people who are seeking or receiving government-funded aged care. 

Publications

Read our reports, submissions and position statements on our publications page.

Organisational and governance documents

OPAN's Reflect Reconciliation Action Plan May 2024 - 2025

Aged Care Advocates Code of Conduct

OPAN Service Delivery Framework

OPAN Strategic Directions 2021-2026

OPAN Risk Appetite Statement - outlines our commitment to our purpose, within appropriate risk parameters and tolerances

National Older Persons Reference Group

Through our National Older Persons Reference Group, we aim to ensure older people are actively involved in discussions that affect them, including changes to the aged care system.

The National Older Persons Reference Group is made up of older people with lived experience across Australia who advise us on how we can achieve our goals as an organisation.

They offer knowledge and insights from their own experiences and people in their community, informing our work and raising the voices of older people.

National Older Person Reference Group: 2026 expressions of interest now open

The National Older Persons Reference Group (NOPRG) is looking for new members to share their knowledge, skills, lived experience, and community connections to help shape systemic advocacy in aged care.